FAQs
Design and Ordering
Do you make custom designs?
It depends! Some customization options, like combining two of our designs or altering gold tone placement, are possible. We do not make significant alterations to our designs or attempt to recreate designs from others. Because we specialize in handcrafting a wide variety of unique and made-to-order pieces, we are careful to ensure that each element of the design is intentional and meant to enhance the beauty and structure of the piece.
Can lab-grown diamonds be define from natural diamonds?
By the naked eye, it's nearly impossible to tell the difference without expert testing. Through specialised equipment, gemologists can differentiate between lab-grown and natural diamonds. Detailed information you can get on blog page.
Do you offer custom engraving? How Much Letters?
Yes, We do offer custome engraving to add a personal heartly touch to yours Whether special date, name, hint message. We offer 2-3 words to the engraving.
Do you offer custom jewellery designs?
Yes, we made custom jewelleries as client's demands. Get the process in detail on our blog page.
What kind of diamonds we offer?
We offer Diamonds like, Moissanite, lab grown diamonds, Cubic Zirconia.
We often prefer to choose Lab Grown Diamonds to client's. You can find these in our product section page like Moissanite Ring, Lab Grown Diamond Engagement Ring.
Can I purchase just the setting without the center stone?
Yes, We do sell our settings without the center stone as mount pieces., but probably few conditions held it. contact us via mail We will revert back within 24 hours. Quality is our top priority, and that’s why we present completed pieces, from our hands to yours.
Is restock option available?
Yes, of course. We held made to order process so it can be possible for restock option. Just drop a request on mail with specification and detailed image of our out of stock item.
Sizing
How do I measure my finger size at home?
Well we use follow international standard ring sizing system which you can find our Item specification drop down menu, However if confused, Please check ''RING SIZING & RESIZING'' page to further guidance.
Where do I find my ring size on product page?
Don't worry - You will get drop down menu on product page on right side of product image. If could not find it contact us, We will guide you.
Shipping & Return Policy
How much time does shipping takes?
Typically, orders are processed within 5-9 days and delivered within 7-9 working days domestically/internationally.
What is return policy?
We have 30 days return policy for unused and undamaged items in it's original condition. More information on the return process, can be found in our Return Policy.
Can you ship my purchase as Gift package to keep it a surprise?
es, via DRKjewellery you can send product as gift with beautiful gift card and gift wrap.
Care & Clean
How do I care my jewellery?
To ensure your jewelry stays in precious condition, follow below care instructions:
• Daily Activities: Remove your jewelry during physical activities, such as work out, and when you're showering or bathing. Also, take it off when applying lotions, using hairspray, or handling chemicals.
• Cleaning: Use a soft brush to gently clean the stones. Scrub them with warm, mild soapy water to eliminate any dirt build-up. Be sure to rinse the stones thoroughly in warm water to avoid soap scum accumulation. Afterwards, pat the jewelry dry with a soft, clean cloth. Avoid using tissues for washing or drying.
For more information of care your jewelry, please visit our 'Clean & Care' page. This resource provides detailed information and tips to help you care for your jewelry properly.
* Can be orders track once order shipped?
>> Yes, You can track your orders in 1 day after shipping.
Please check detailed information on "CLEAN & CARE"
My ring doesn’t fit. Can I get it resized?
For Solitaire and statement kind of ring can be resized with local jeweler in much low cost, Or can ship it to us own cost and we will resize it and ship to client's address.